Unifying therapist scheduling to improve care and drive growth
Enterprise UX
Healthcare SaaS
Legacy modernization
Workflow unification
Overview
Modernizing scheduling for therapists by unifying fragmented workflows into a single, tablet-ready experience.
I was the lead product designer for a team of 4
We used Figma, FigJam, Miro & Material design
3 different ways to schedule a patient
9 different scheduler controls
A lack of centralized actions
Custom controls that don't map to modern web controls
Problem statement
Therapists struggled to schedule patients because the system had three outdated schedulers with confusing controls, repeated features, and hard-to-read layouts, making it difficult to use and maintain.
Research findings
Workflow Familiarity
Therapists are highly educated but rely on long-standing workflows, so changes must feel familiar to support adoption.
Poor Readability
Poor readability and unclear availability made the schedulers hard to use and slowed onboarding.
Scheduler Confusion
Multiple overlapping schedulers confused users and made training difficult for the business.
Tablet Workflow
Therapists need a tablet-friendly, offline-capable experience to work across facilities without Wi-Fi.
Hypothesis
Re-architecture approach
Legacy scheduler architecture
A fragmented system with 12+ separate workflows and redundant tools.
Rationalizing the mess
Analyzed what to keep, remove, or merge based on tech feasibility, usage data, and what truly helps therapists move faster with less friction.
Design ideologies that guided the rebuild
A user-first redesign shaped by usage data, tech constraints, and speed-to-market goals.
Therapist-first
We focused on streamlining tools therapists actually used, removing distractions and optimizing for speed and clarity.
Lean Product Design
We cut bloat and prioritized essential workflows to reduce time-to-market and simplify onboarding.
Modern Web Compatibility
Many legacy controls didn't map to today's web frameworks. We redesigned functionality that could translate cleanly into reusable, responsive components.
Data-Driven Simplification
Using usage metrics and research, we removed underused features and merged overlapping ones to create a unified, intuitive experience.
A unified scheduler
Simplified, consolidated architecture that streamlines all key scheduling workflows into one cohesive experience.
Design Evolution
Initial Designs
Early concepts built around therapist workflows, accessibility, and tablet-first scheduling
Feedback & Iteration
Insights from user sessions that shaped key usability improvements
Final Designs
A unified scheduling experience designed for clarity, speed, and real-world therapist needs
Impact & Outcomes
Impact Summary
Measurable gains across speed, support, technical health, and time-to-market.
Faster Real-World Scheduling
User testing showed significant improvements in time-to-task when completing real-life scheduling scenarios across patient types, facilities, and disciplines.
Reduced Support Burden
Intuitive design and in-app onboarding reduced the need for formal training sessions and live support.
Lower Technical Debt
Consolidating fragmented schedulers into one system enabled a single modern team to manage the product instead of relying on multiple legacy SMEs.
Accelerated Go-to-Market
Prioritizing therapist workflows allowed us to ship a lean MVP faster while driving early adoption.
Lessons Learned
Key takeaways from navigating complexity at scale.
Design Within Constraints
Balancing technical limitations, budget realities, and UX standards is critical to delivering a product that actually ships.
Prioritize the Core User
Focusing on therapists first created clarity in decision-making and ensured the product delivered meaningful value.
Opportunities for Iteration
Where the product can grow next.
Admin Dashboard Modernization
Future iterations should streamline admin tools with clear dashboards focused on revenue, availability, and business oversight.
Personal Anecdote
"I'm incredibly proud of what our team delivered within the tight budget, timeline, and complexity of this project. We worked through late nights, constant iteration, and heavy constraints to create real improvements for therapists who rely on this product every day. This experience taught me how to lead with intention, compromise when needed, and push for higher standards when the value truly mattered. At the time, this project felt like my magnum opus and shaped how I approach building useful, scalable products under real-world constraints."